Self Service Options
Options for customers to service their own TEAZZERS machines.
Overview
TEAZZERS has created a program to assist customers looking to manage and/or reduce service costs. This program makes sense for technically savvy customers and/or customers who want to manage their relationship with their service provider directly. This program places full responsibility for servicing the TEAZZERS T-100 equipment with the customer. This program modifies the TEAZZERS Limited Warranty. In lieu of the Labor Warranty portion of the TEAZZERS Limited Warranty, TEAZZERS will rebate a portion of the customer’s tea and tea flavor consumable product purchases.
Rebates
A customer who services their own TEAZZERS equipment is eligible for a rebate on tea and tea flavor consumable product purchases. Cups, lids, waste bags, and brew cleaner will not be rebated.
To request a rebate please send a product movement report showing the number of cases and flavoring purchased through your distributor. Rebate requests can be submitted quarterly or semi-annually.
| Sample Quarterly Rebate | |||
|---|---|---|---|
| T-100 Products (Cases) | Cases | Rebate | Total Rebate |
| Black Tea | 64 | $4.50 | $288.00 |
| Green Tea | 42 | $4.50 | $189.00 |
| Raspberry Tea Flavor | 23 | $4.50 | $103.50 |
| Lemon Tea Flavor | 25 | $4.50 | $112.50 |
| Peach Tea Flavor | 15 | $4.50 | $67.50 |
| Sweet Tea Flavor | 89 | $4.50 | $400.50 |
| Quarterly Rebate: | 258 | $4.50 | $1,161.00 |
Parts
All customers who choose to perform installation and service of their TEAZZERS equipment will be supplied with a TEAZZERS technical manual and telephone support during normal business hours. The customer will be responsible for service diagnosis and repair (including parts replacement) as defined in the TEAZZERS technical manual. TEAZZERS provides parts warranties on the TEAZZERS equipment as detailed in the TEAZZERS Limited Warranty. Customers who choose to perform installation and service can opt for either of the options.
Option 1 – Customer Stocks Parts Inventory
A customer may purchase individual replacement parts at any time to have on-hand in the event a part is needed. If a part replaced by the customer is under warranty per the terms of the TEAZZERS Limited Warranty, TEAZZERS will replace the part upon receipt of the damaged part from the customer. When notifying TEAZZERS that a part has been replaced the customer must supply the serial number of the machine in which the part was replaced along with a completed Field Service Report.
Option 2 – Service Kits Shipped When Problem Arises
If a customer chooses not to purchase inventory during the warranty period as detailed in the TEAZZERS Limited Warranty, they may request a service kit if a problem occurs on a machine under warranty. The service kit consists of any and all parts that might be required to repair the machine based upon the problem reported. The request for a service kit must include the machine serial number and a problem description.
Upon completion of the repairs, the customer will return a completed Field Service Report and the service kit to TEAZZERS including all damaged parts replaced and the remaining unused new parts. TEAZZERS will evaluate the parts replaced as per the TEAZZERS Limited Warranty and bill the customer accordingly. Parts not returned within one (1) week of receipt will assumed to have been used and will be billed. The customer is responsible for all shipping charges to the customer and back to TEAZZERS. Due to the limited number of service kits available, the customer is responsible for returning the kit within 2 business days of receiving it.
Send parts requests in writing via fax to 214-956-0374 or an email to parts@TEAZZERS.com.
General Terms
- Parts terms net 30.
- No orders will be fulfilled if customer is not within payment terms. Finance charges of 1 1/2% per month will accrue on all balances not within terms.
- Customers will be notified 30 days in advance of any pricing changes.
- Customer pays all freight on parts orders (minimum charge $7.50).
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